Delivery & Cancellation Policy

Delivery & Cancellation Policy

Delivery & Cancellation Policy

Delivery & Cancellation Policy

Delivery & Cancellation Policy
Delivery & Cancellation Policy
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Delivery, Pickup & Cancellation Policy

Cake Delivery
We provide islandwide delivery (except Jurong Island/Sentosa Island/Tuas) with a flat delivery fee of $18!

Available delivery slots are 10am to 1pm OR 2pm to 6pm. A minimum of $50 is required to deliver. A 3 day pre-order is required for big cake orders.

Timeslots are fixed by default, and any specific requests are subjected to availability. Delivery to Tuas, Joo Koon, Sentosa, Gul Drive, Army Camps and other restricted airline and cargo areas can be done at an additional cost of $15 upon request.

For deliveries on Public Holiday (PH) & Eve, an additional cost of $5 applies. Do note that the cake will arrive anytime between this time range and specific timing cannot be chosen. Please ensure someone is around.

For deliveries to hotels, shopping malls, and other restricted zones, the cake to be strictly collected from the main lobby or nearest pick up point by default. If your delivery address is to a restaurant, please leave the name of the table booked under, so we can leave the cake under your name.

A surcharge of $8 applies for delivery directly to the room or restaurant, please kindly email to us at enquiries@greendot.sg or WhatsApp to 96342546.

Delivery time could be affected due to bad weather or traffic conditions and/or unforeseen circumstances. Greendot shall not be held liable or responsible for any late delivery or failure to deliver the products ordered due to unforeseen circumstances beyond control.


Same Day Delivery/Pickup

For same day delivery/pickup orders, please kindly WhatsApp to 96342546 to check with us on cake availability.

Self-collection

Self-collection is available at all Greendot outlets, from 1pm-8pm. Upon collection, please kindly check your order to ensure that all is correct. We will not be responsible for any damage occurring once the cake has left the shop.

Delivery

Do kindly note that additional delivery charges will apply for same day delivery. Delivery schedule subject to driver availability. Cut off order time is 12pm.


Cancellation and Refund Policy

There will be no refund for orders canceled in less than two (2) days prior to the collection/delivery date.

There will be no refunds for customized cake once it has been placed as it is custom made.

Change of collection/delivery date has to be informed at least five (5) days prior to the collection/delivery date.

For cancellations, please WhatsApp us at 96342546 or email us at enquiries@greendot.sg. We will get back to you as soon as possible.

Please kindly note that a refund might take 2 - 4 weeks to be processed.