FAQ

FAQ

FAQ

FAQ

FAQ
FAQ
0

FAQ

GENERAL

We do not accept online reservations at the moment. Please kindly contact the outlet you wish to visit to inquire about their availability for reservations. You can find the contact information for each outlet here.

Greendot outlets accept dine-in orders up to 30 minutes before closing time.

You may check out our menu here!

Greendot is not a Halal-certified establishment, however, we do take measures to ensure that there is no pork, lard or alcohol in any of our food items and cakes offered in our stores.

ONLINE ORDER

For changes to order, please kindly WhatsApp us at 96342546 or email us at enquiries@greendot.sg. We will get back to you as soon as possible. Change of collection/delivery date has to be informed at least five (5) days prior to the collection/delivery date.

For cancellations, please WhatsApp us at 96342546 or email us at enquiries@greendot.sg. We will get back to you as soon as possible.
 

There will be no refund for orders canceled in less than three (3) days prior to the collection/delivery date. There will be no refunds for customized cake once it has been placed as it is custom made.

If a certain date/time is greyed out, it means that the product is not available for that date or it has passed the cut-off time.

The cut-off time are as follows:
Standard Whole cakes: Orders must be placed 3 days before (e.g. order by Tuesday, 2359 for Friday). A cut-off time of 12PM applies to Sundays.

Customised Cakes: Orders must be placed 7-10 days in advance. 

Please kindly note that order will only be confirmed once payment has been made sucessfully. For online orders, there will be an order confirmation email sent to you! For orders made via WhatsApp, we will send you a screenshot of receipt! You may kindly show it to our staff for collection at outlet!

DELIVERY

Yes, we do provide island-wide delivery! 

Yes, we would require a minimium of $50 to deliver!

 

Option 1: Flexi Delivery

  • $18 islandwide.
  • For Sentosa/Jurong Island/Tuas, additional $15 applies


Option 2: Specific Time Delivery 

  • $28 islandwide.
  • For Sentosa/Jurong Island/Tuas, additional $15 applies.
  • You may specify a 1 hour time slot for the cake to arrive, starting from 10AM.


We're not liable for deliveries. We would encourage self-collection if possible.

For deliveries to hotels, shopping malls, and other restricted zones, the cake would have to be strictly collected from the main lobby or nearest pick up point by default. If you wish for delivery directly to the room or restaurant, please write in to inform us. A surcharge of $8 (excludes GST) would apply.

The available time slots are 10am-1pm and 2pm-6pm. All orders are arranged to arrive within the chosen time slot. We cannot arrange the delivery to arrive at, by, or after a specific time (eg. at 2pm). Drivers deliver to a few places in one trip following a route that is carefully planned, arranged, and optimised.

CAKES

No, all our cakes are vegan-friendly!

All of our cakes are made with reduced sugar! 

For cakes that are available directly on website, we will required at least 3 days lead time (subject to availability). However, we will recommend you to order as soon as possible. 

For customised cake, we recommend to order at least 1 to 3 weeks in advance as we would require time to discuss the details and prepare your order.

We have fun sized cakes available at Greendot Patisserie. You may kindly walk-in to puchase however please kindly note that flavours are subjected to availiablity. If you wish to reserve any flavours before coming down, you can WhatsApp us at 9634 2546. Please kindly note that reservations is confirmed ONLY when payment is made. 

Please note that our cakes can be left out for 30-45 minutes in room temperature. Otherwise, please ensure that the cake is refrigerated. Avoid placing the cake under direct heat/sunlight.
 

We would recommend consuming the cake on the day of delivery for freshness and optimal flavour. It is best eaten within 1-2 days with proper storage in the refrigerator. 

Yes, you may kindly indicate your message in the product description under "Your Mesaage On Cake"! Please kindly note that there is a limit of 30 characters.

Yes, we do! For customized cakes, please kindly WhatsApp to 96342546 and we will try to get back to you as soon as possible! 

We have 6 inch and 8 inch cakes! 

6" - Recommended for 4-6 pax
8" - Recommended for 6-8 pax

For cakes above 8", kindly contact us via WhatsApp at 96242546.

GIFT VOUCHER

Gift vouchers are valid for use and redemption at all Greendot outlets (except Greendot Patisserie) and Greendot Plus.

Greendot Gift Vouchers come in denominations of $10, $20 and $50.

- Valid for Dine-In or Takeaway at all Greendot and Greendot Plus outlets. (except Greendot Patisserie)

- Non-exchangeable for cash and/or sold for cash.

- Expired vouchers are not extendable.

- Any unutilized amount from this voucher are considered void and cannot be replaced.

- Lost, damaged or defaced vouchers are considered void and cannot be replaced.

- Not applicable in conjunction with existing vouchers, discounts, offers, and promotions.

- Greendot reserves the right to change these terms and conditions at any time without prior notice.

You may purchase Greendot Gift Vouchers from our marketing department
Email :
marketing@greendot.sg

Whatsapp only : +65 9634 2546

Mon - Fri: 9:00 AM to 6:00 PM (Except PH)

As the vouchers are at fixed price, we are unable to provide further discounts. 

SELF COLLECTION

Self-collection is available at Greendot outlets! 

To view our outlet location, please kindly click here!

Self-collection is available from 1pm onwards! If you require a earlier collection timing, please kindly WhatsApp to 96342546 to check for availability. 


Please kindly note that the latest collection timing is 8pm.